Cili88 is committed to protecting the privacy and security of your personal information. This document transparently explains the types of data we collect, how it is used, and your rights as a user of our platform.
Every security layer is specifically designed to keep your personal information and financial transactions safe on the cili88 platform.
All data transmitted between your browser and cili88 servers is protected by 256-bit SSL encryption — the same security standard used by major banks worldwide. No third party can intercept or read your information in transit.
Our KYC identity verification process is handled through a strictly controlled system. Documents you upload are stored in an encrypted environment and can only be accessed by authorized personnel for verification purposes only.
Cili88 supports two-factor authentication as an additional security layer for your account. Even if your password is compromised, unauthorized parties still cannot access your account without the second verification code sent directly to your device.
Your personal data is stored in databases protected by strict access controls, automated backups, and 24/7 monitoring. Our servers run on enterprise-grade infrastructure that meets international security standards.
Cili88 has never and will never sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial purposes. Your data belongs to you — we use it solely to provide our services.
In the event of any security incident involving user data, cili88 is committed to notifying affected users within 72 hours. Transparency is at the core of our security approach.
Cili88 collects personal information necessary to provide a safe, lawful, and responsible service to all users. This information falls into two main categories: information you provide directly while using our platform, and information collected automatically through industry-standard tracking technologies.
Information you provide directly includes your full name, national ID or passport number, date of birth, email address, phone number, residential address, and bank account or digital wallet details for deposit and withdrawal purposes. All this information is required to fulfil KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations mandated by regulators.
Information collected automatically includes your IP address, browser type and operating system, pages visited, session duration, gaming patterns, and other technical data that helps us detect fraud and improve the user experience on the cili88 platform.
Every piece of information we collect has a clear and legitimate purpose. cili88 does not collect data beyond what is necessary to operate the platform responsibly. Here are the primary ways your information is used within our system.
For verification and security purposes, your KYC information is used to confirm your identity, prevent the creation of duplicate accounts, and comply with anti-money laundering requirements. This is a legal obligation that cannot be avoided for any legally operating online gaming platform.
Transaction information is used to process deposits and withdrawals, detect fraudulent activity, and provide accurate account statements for your reference. Gaming activity history helps our team identify patterns that may indicate signs of problem gambling, in line with our responsible gaming commitment.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Personal Identification Information | KYC verification, fraud prevention | 5 years after account closure |
| Transaction Data | Payment processing, AML compliance | 7 years (legal requirement) |
| Session & IP Data | Security and fraud detection | 90 days |
| Game History | Compliance, responsible gaming | 3 years |
| Cookie Data | User experience, site performance | Up to 12 months |
Cili88 does not sell, rent, or share your personal data with third parties for commercial purposes. However, there are limited situations where we need to share certain information with trusted parties to operate the platform smoothly and securely.
Payment service providers partnering with cili88 receive only the information necessary to process financial transactions. All such providers are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose. The same applies to third-party game providers — they receive only session identifiers that contain no personal identifying information.
Cili88 will not disclose your personal information to any party unless in response to a lawful request from legal authorities accompanied by a valid warrant or court order. In such cases, we will notify you in advance to the extent permitted by law.
Cili88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website. They help us identify your session, save language preferences, and ensure security features work correctly.
Cili88 uses three main types of cookies. First, essential cookies required for core platform functionality — without these, certain parts of the website will not work correctly. Second, performance cookies that collect anonymous information about how users interact with the platform to help us improve. Third, functional cookies that store your personal preferences such as language and display settings.
Cili88 does not use cross-site tracking technologies to monitor your activity outside our platform. We do not use third-party tracking pixels for advertising purposes. All data collected through cookies remains within the cili88 internal system environment.
As a cili88 user, you hold certain rights regarding your personal data, which we fully respect. These rights can be exercised at any time by contacting our customer support team or by emailing our privacy team.
The right to access allows you to request a copy of all personal data we hold about you. Such requests will be processed within 14 business days. The right to rectification allows you to request that we update or correct any inaccurate information in our records. This can be done directly through your account settings for most basic information.
Please note that certain data may not be fully erasable due to legal requirements — for example, transaction records must be retained for 7 years under Malaysian law. In such cases, we will be fully transparent with you about these limitations.
Cili88 invests seriously in cybersecurity infrastructure to ensure user data is always protected. Our systems undergo regular security audits by independent third parties to identify and address any potential vulnerabilities before they can be exploited.
Our internal access controls ensure that only staff who require access to specific data to perform their duties are permitted to do so. All access is logged and continuously monitored. All staff handling user data undergo strict background checks and privacy training before access is granted.
While we take every reasonable precaution, no security system in the world can guarantee 100% protection against all threats. We therefore also encourage users to take an active role in protecting their own accounts — use a strong, unique password, enable 2FA, and never share your login details with anyone.
In operating the cili88 platform, certain data may need to be transferred and stored outside Malaysia — specifically with cloud infrastructure providers and technical service providers we engage. cili88 ensures that all such cross-border data transfers are carried out with adequate safeguards in place.
All third parties receiving cili88 user data through cross-border transfers are bound by data processing agreements that meet international data protection standards. The destination country or region must provide an adequate level of data protection or be subject to a recognized transfer mechanism.
The cili88 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe someone under 18 has registered an account using false information, please contact our support team immediately so the account can be closed and all related data deleted.
Cili88 performs age verification during the registration process and during KYC verification. We also use additional detection tools to identify any attempts by underage users to access the platform. Child safety and protection is a non-negotiable priority in our operations.
Cili88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements to how we handle data. Any significant changes will be communicated to users via in-platform notifications or email at least 7 days before taking effect.
The latest version of this Privacy Policy is always accessible via the link in the cili88 website footer. The date of the last update will be displayed at the top of the document for your reference. Continued use of the platform after any amendment's effective date constitutes your acceptance of the updated policy.
For any inquiries regarding this Privacy Policy or to exercise your privacy rights, you may contact the cili88 privacy team via Live Chat or email at [email protected]. We will endeavour to respond to all privacy enquiries within 5 business days.
Your privacy is our priority. With 256-bit SSL encryption, a transparent privacy policy, and 24/7 customer support, cili88 is an online gaming platform you can trust completely. Register today and enjoy a safe, fair, and enjoyable gaming experience.