This document outlines the rules and responsibilities that all cili88 platform users are required to follow. Please read carefully before registering or using any of our services.
Before reading the full document, here is a summary of the six key points in the cili88 Terms and Conditions.
Cili88 only permits individuals aged 18 and above to register and use the platform. Age verification is conducted through the KYC process during registration and upon withdrawal requests.
Each user is only permitted to hold one active account at cili88. Multiple account registrations by the same individual are prohibited and may result in all associated accounts being permanently suspended.
All bonuses received are subject to rollover requirements clearly stated in each promotion offer. Bonus funds cannot be withdrawn directly until the wagering requirements have been fully met.
All your personal information and financial transactions are protected with 256-bit SSL encryption technology. cili88 does not share user data with third parties without consent or legal requirement.
Standard withdrawal requests are processed within 1–3 business days depending on the chosen payment method. VIP users enjoy faster withdrawal processing through a dedicated priority channel.
Any attempt to manipulate the system, exploit technical bugs, or engage in fraudulent activity will result in immediate account termination and forfeiture of the remaining credit balance without appeal.
To register and use the cili88 platform, you must meet the following eligibility requirements without exception. First, you must be at least 18 years of age at the time of registration. This is a legal requirement that cannot be compromised, and cili88 reserves the right to request proof of age at any time if there is any doubt about a user's age.
Second, you must register using true, accurate, and up-to-date personal information. The use of a false name, another person's identification number, or an email address that does not belong to you is strictly prohibited. cili88 conducts periodic KYC (Know Your Customer) checks to ensure all account information is valid.
Third, you are only permitted to hold one active account on cili88 at any given time. If you are suspected of owning or controlling more than one account — whether using the same name, IP address, device, or payment method — cili88 reserves the right to suspend or close all such accounts and forfeit any credit balances held.
You are solely responsible for keeping your account password confidential. cili88 will not be liable for any losses resulting from your failure to protect your login credentials. If you suspect unauthorised access to your account, contact our support team via Live Chat immediately.
Cili88 accepts deposits via a variety of Malaysian local payment methods including FPX, DuitNow, and supported e-wallets. All deposits are processed securely using verified payment infrastructure, and funds will be credited to your account within minutes upon successful transaction confirmation.
Minimum and maximum deposit limits vary depending on your chosen payment method and account level. For the latest limit information, please check the payments section in your account or contact customer support. cili88 reserves the right to adjust these limits at any time without prior notice.
To make a withdrawal, your account must have completed the full KYC verification process. This includes identity verification with a valid identification document and payment method verification. This is a one-time process designed to protect the security of your funds.
Standard withdrawal requests are processed within 1 to 3 business days. Users who have attained Silver VIP status or above enjoy faster withdrawal processing through a priority channel. cili88 reserves the right to request additional documentation for any withdrawal request deemed to require further review, in order to ensure transaction security.
All bonuses and promotions offered by cili88 are subject to specific terms clearly stated in each offer. Users are encouraged to read and understand the rollover requirements before accepting any bonus. cili88 is committed to ensuring all promotion terms are written in plain language — no hidden terms.
The welcome bonus may only be claimed once per new user. Attempting to claim the welcome bonus more than once by registering multiple accounts constitutes fraud and will result in account termination along with forfeiture of all associated bonuses and winnings.
Cili88 reserves the right to modify, suspend, or cancel any promotion at any time. If changes are made to an ongoing promotion, users who have already partially fulfilled the rollover requirements will not be affected — the original terms at the time they accepted the bonus will continue to apply.
Cili88 takes user data security very seriously. All personal information you provide to us is protected with 256-bit SSL encryption — the same security standard used by major financial institutions worldwide. Your data will not be sold, lent, or shared with any third party for marketing purposes without your consent.
Cili88 only collects information necessary for platform operations, identity verification, payment processing, and legal compliance. For full details on how we manage your data, please refer to Privacy Policy our separate policy.
You are responsible for ensuring that the device you use to access cili88 is secure and free from malware. We are not liable for any losses arising from a compromised user device or the use of an unsecured public network.
Cili88 believes online gaming should remain a source of entertainment, not financial stress. Our platform provides a range of self-control tools accessible via your account settings to help you manage your gaming habits more effectively.
Available responsible gaming tools include daily, weekly, or monthly deposit limits; session time limits; loss limits; and temporary or permanent self-exclusion options. All self-control requests are processed immediately. If you choose self-exclusion, your account will be suspended for the duration you set and cannot be reactivated before that period expires.
Cili88 strictly prohibits the use of the platform by individuals who are currently in a gambling recovery programme or who have applied for self-exclusion. If you suspect someone you care about has a gambling problem, we encourage you to contact a relevant support organisation.
Cili88 reserves the right to suspend or terminate any account at any time in the event of a breach of these Terms and Conditions. This action may be taken without prior notice if the situation requires immediate action to protect the integrity of the platform and other users.
If your account is suspended or terminated for reasons other than fraud — such as at your own request or due to technical reasons — any valid cash balance (excluding bonuses) in your account will be returned via the same payment method used for your last deposit, subject to fulfilment of all relevant conditions.
You may also close your account at any time by contacting our customer support team via Live Chat. Account closure requests will be processed within 3 business days, and any eligible cash balance will be returned in accordance with our standard withdrawal procedure.
Cili88 provides its gaming platform on an "as is" basis. While we strive to ensure the platform operates without interruption, we cannot guarantee 100% uninterrupted service at all times. Technical disruptions caused by third-party providers, natural disasters, or extraordinary circumstances beyond our control are excluded from cili88's liability.
In the event of a technical disruption during an active game, cili88 will endeavour to resolve the situation fairly based on our system records. cili88's decision in such matters is final and binding.
Cili88 is not liable for any indirect, incidental, or consequential losses arising from the use of our platform, including but not limited to loss of profits, loss of opportunity, or reputational damage.
Cili88 reserves the right to modify, add, or amend any section of these Terms and Conditions at any time. Significant amendments will be communicated to users via in-platform notifications at least 7 days before taking effect, except in circumstances requiring immediate action.
Continued use of the cili88 platform after the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must stop using the platform and close your account.
The latest version of these Terms and Conditions is always accessible via the link in the footer of the cili88 website. The last updated date is always displayed at the top of this document for your reference.
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